1.General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the website.

Where do you ship?

We currently ship in the United-States. International orders can be ordered from Amazon.com

For shipping outside of the USA, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 hours or less to process it for delivery.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for PayPal, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

3. Shipping

Where do you ship?

We currently ship in the United-States.

For shipping outside of the USA, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 24 hours to process it for delivery, and delivery will be within 2 days. Please allow an additional 2 business days for order going to Alaska or Hawaii.

International orders can be ordered from Amazon.com

Do you offer fast shipping?

Shipping is free and it will always be the 2-day option. Please allow an additional 2 business days for order going to Alaska or Hawaii.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Will I pay taxes for international shipping?

International orders can be ordered from Amazon.com, and Amazon will calculate all taxes and fees based on the destination country.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store

– The item shouldn’t have been used in any way

– The return or exchange request is made within 28 days of delivery

– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

5. Other questions

Do you have physical stores?

We currently don’t have any physical stores under our brand name.

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store

– The item shouldn’t have been used in any way

– The return or exchange request is made within 28 days of delivery

– The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item, please reach out to our support for more information on how to proceed.